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Cloud Support Engineer

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  • Salary:

    Bonus, pension, negotiable

  • Contact:

    John McGuinness

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  • Published:

    22 giorni fa

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  • Startdate:


Cloud Support Engineer - Infrastructure Consulting practice in the Irish marketplace focused on providing technical support to a newly formed cloud operational center of excellence.

The ideal candidate will have a strong mix of technical and soft skills with a sincere desire to grow.

The Role: Ensures the smooth provision of cloud-managed services to clients. Working on Cloud Infrastructure-As-A-Service technologies focused on the smooth provision of Cloud Managed Services to our clients. Deliver outstanding technical support for AWS and/or Azure cloud technologies, particularly Infrastructure-As-A-Service storage, server, containers, and data protection environments Essential Duties & Responsibilities

Essential Duties and Responsibilities:

  • Good knowledge and hands-on experience of cloud infrastructure technologies are a requirement.
  • Will be responsible for monitoring and managing a number of customers' IAAS environments
  • Demonstrates and actively promotes an understanding and commitment to the mission of of the busienss through performing behaviors consistent with the organisation's values.
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Uphold standards of the firm

Experience: professional services / consulting, client-facing background desireable

  • Experience in the following is required:
  • In-depth knowledge of Azure technologies with experience working in suport
  • Understanding of public cloud IAAS and Infrastructure integration, automation and orchestration.
  • Understanding Cloud Platforms from a service provider perspective.
  • Knowledge and working experience of cloud backup solutions

Desirable Experience and Certifications - Nice to have

  • Ideally, the candidate would also have some experience of the following technologies:
    • Hybrid Cloud Solutions - GCP, IBM Cloud, Oracle Cloud, Office365
    • Virtualisation - vSphere, Hyper-V, OpenStack
    • Hyperconverged Infrastructure - NetApp HCI, Cisco Hyperflex, Nutanix
    • Microsoft Services - Active Directory, DNS, DHCP
    • Networking - Cisco

Important soft skills

  • Interpersonal skills
  • Management skills
  • Communication
  • Eagerness
  • Consultative
  • Multi-Tasking

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