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Continuous Improvement Manager - Process Automation & Robotics

  • Location:

    Yorkshire and the Humber, England

  • Job type:

    Permanent

  • Salary:

    £70000 - £85000 per annum

  • Contact:

    Iola Kerns

  • Contact email:

    Iola.Kerns@weareoliverjames.com

  • Job ref:

    JOB-032021-137335_1615199377

  • Published:

    circa 3 anni fa

  • Expiry date:

    2021-03-30

Continuous Improvement Manager - (Process Automation & Robotics) - York /Remote

This role offers a mix of office work in central York and home based/remote.

The Continuous Improvement Manager's role is to build a continuous improvement capability and culture across the UK financial services business. Utilising Lead Six Sigma and Systems Thinking based methodologies to engage teams in solving customer problems. You will drive speed, quality and simplification by eliminating failure demand and rework, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardisation and automation.

What you'll be doing

  • Embedding a culture of sustainable Continuous Improvement (CI) within the business
  • Leading, coaching and mentoring the Continuous Improvement Team in both technical CI skills and change management skills to improve delivery capability and experience
  • Leading by demonstration of application: personally carrying out some more complex improvement initiatives and implementing a problem led, data driven and evidence-based approach to recommendations and decision making
  • Working closely with the Service Delivery Managers to plan and prioritise CI interventions, according to greatest return
  • Leading the definition and delivery of a portfolio of business improvement projects through the application of Lean Six Sigma and project management tools
  • Maximising the impact of the CI function, through rigorous focus on reducing waste and cycle time, improving turnaround time and identifying automation opportunities
  • Acting as a SME in the implementation of process automation and robotics
  • Securing the appropriate business sponsorship for allocated improvement projects.
  • Actively identifying potential risks & issues relating to the delivery of projects and managing a resolution process in a timely manner, only escalating major issues
  • Working with the service delivery teams to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement
  • Defining goals, metrics and levels of success for CI team and internal customers
  • Ensuring all processes are documented, owned and managed. Work with the Lead Business Analyst to create a process library
  • Establishing KPIs and measures to monitor and improve process efficiency: establish a CI monitoring system
  • Ensuring the training, development and mentoring support in Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques, while being an exemplar of all of these skills among others
  • Completing post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Our must haves

  • Proven success in leading transformation and improvement programmes in complex systems
  • Demonstrable ability to develop and inspire a continuous improvement culture
  • Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
  • Proven continuous improvement analytical experience from a similar role, including project management and business analysis
  • Excellent leadership and influencing skills with the ability to manage challenging stakeholders, colleagues and external partners
  • Advanced experience in change management and innovation within a professional services environment
  • Demonstrable ability to use a variety of measures required to understand problems and create a pipeline of change and projects
  • Expert user in Microsoft applications (Visio, PowerPoint, Project, Excel, Word, Outlook)

Preferable but not essential to have achieved or be working towards a recognised Project & Programmes certification preferred (MSP, PRINCE2, APM, PMP, LCS)

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