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Technical Cloud Administrator/Service Desk Agent - Entry Level

  • Location:

    Dublin

  • Salary:

    €22000 - €25000 per annum

  • Contact:

    Ben Doyle

  • Contact email:

    Ben.Doyle@ojassociates.com

  • Job ref:

    JOB-102020-128280_1603125453

  • Published:

    17 giorni fa

  • Expiry date:

    2020-11-18

  • Startdate:

    ASAP

Responsibilities:

  • Provide support and advice to clients on the Google Workspace (formerly G Suite) platform
  • Adhere to service level agreements dealing with enquiries in a professional and timely manner
  • Contribute to the continual improvement of service and regular reporting
  • Work alongside the Project Managers to ensure smooth delivery of technical aspects of projects and plans
  • Attend meetings with Customers, Account Managers and Sales Executives working as a technical expert
  • Work closely and collaboratively with customers to devise effective solutions
  • Work closely with customers to understand and capture requirements
  • Provide ongoing support for customers post implementation
  • Advise customers on product features and roadmaps for Google Workspace (formerly G Suite) and Partner products

Key Skills & Personal Attributes:

  • Experience in a customer-facing service desk/helpdesk role
  • The ability to analyse and methodically resolve technical problems
  • A natural curiosity and experience in applying technology to resolve customer issues
  • The ability to convey complex issues to people at all levels of seniority both verbally and in writing
  • Enthusiasm and self-assuredness
  • Confidence with technology and the Internet

Desirable Skills:

  • One year experience in service desk environments.
  • Technical expertise with the Google Workspace/G Suite Platform is desirable but not essential as training will be provided.
  • Experience in SaaS/IaaS, specifically Google Cloud Technologies

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